Welcome to Framebow Animal Housing. If you have any queries, comments or if you need to contact us, please call us or email using the details below.
Our Contact details:
Framebow Animal Housing
(Flyte so Fancy Ltd)
Phone: 01300 345 229
Email: admin [at] framebow [dot] co [dot] uk
Vat Reg Number: GB845 1306 43
Company number: 6273394 (England & Wales)
Making A Purchase
Placing an order is easy through our website. Just browse our store and add any items that you wish to buy to the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept payment by credit or debit card, or by telephone 01300 345229 (Paypal payments are not accepted by phone).
BY CREDIT/DEBIT CARD OR PAYPAL: Select pay by Credit Card and you will be taken to our secure payment page. Here you can select to pay by Card or by PayPal. Email confirmations will follow immediately upon completion.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order when full payment has cleared, and hence a contract between us. Your invoice will be included with the goods. We have included this term to protect us in the case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We store the contract's content and will send you the details of your order, as well as general terms, via email. You can always find the Terms and Conditions on this website.
Shipping And Handling
Carriage charges for all goods are worked out by postcode destination, weight and size of package. To find out delivery charges just add goods to the basket and then click Checkout, select destination and the delivery charge will be displayed.
We currently ship goods within the UK, Channel Islands, Ireland, France, Germany and the Low Countries. No goods will be shipped without payment in full by credit/debit card. Goods are supplied subject to conditions of sale. We do not relinquish title of these goods until payment is received in full.
PLEASE NOTE THAT DURING THE CURRENT COVID-19 CRISIS WE ARE NOT ABLE TO KEEP TO OUR NORMAL DELIVERY SERVICE BUT ARE WORKING HARD TO GET YOUR ORDER DELIVERED AS SOON AS POSSIBLE. PLEASE SEE OUR COROAVIRUS NOTE ON THE HOME PAGE.
Non-housing goods (e.g. Auto Door Openers) are despatched via courier usually on a 2 - 3 day working day delivery (UK only) or by Royal Mail. If your order is urgent please let us know and we will do our best to get the goods to you as soon as possible. Note: working days are Mon to Fri, couriers do not collect at weekends and courier deliveries for weekends are a premium charge.
Housing (and any goods ordered at the same time) are despatched via pallet delivery company to arrive on an agreed delivery date. You will receive a separate email shortly after placing the order offering a delivery date. Please reply to this email and confirm whether the date given is convenient or not.
As the house orders are bulky and delivered on a pallet (usually measuring 4ft x 5ft), it is necessary to confirm with you whether you can accept the order personally or whether it is possible to leave the pallet safely at the delivery address. Please also consider whether access to your property is possible for a 7.5 tonne lorry, and let us know if not, so we can consider other options.
A signature upon delivery is always preferable in case of any damage that may have occurred during transit. Please check the delivery upon arrival and make notes of any damage on the drivers manifest. Full details and a downloadable image of the delivery by pallet dimensions can be found on our Delivery Information page
We can only agree delivery dates and book them with our delivery companies. We cannot guarantee that there will not be extenuating circumstances which mean the delivery companies cannot make the delivery on that day e.g. traffic accidents, flooding, vehicle breakdown. This is very rare and 99% of our deliveries are made on time. Please do call us as soon as possible if there are any delivery company issues, we make every effort to solve problems as a matter of urgency.
By agreeing to these Terms & Conditions you agree that proof of delivery by our delivery company is sufficient evidence that the goods have been received. If you give us instructions for the goods to be left in a safe place at your property then we cannot accept responsibility for any loss or damage once delivered, although we will always do our utmost to solve any issues of course.
If your item is not in stock, we will back order it for you. If we are unable to fulfil that backorder within 7 days, you will be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% value added tax is included where applicable.
Credit Card Security
When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption through the CreditCall secure payment system and we do not have access to your card details. No credit card details are held in full on any computer and no recordings are made of telephone calls.
You will also be asked to complete the Mastercard Securecard or Visa Verification option to further protect you, and us, from fraud. The order and address details are only decrypted after they reach our computer. Your payment card details are not held in clear text on any website.
Goods that are received damaged or faulty will be replaced immediately. Any faults 30-days after purchase will be dealt with immediately on an individual basis. All Electronic Door Openers are covered by a manufacturer's warranty and any repairs or replacements after the 30-day purchase date will be dealt with by them.
All Framebow Animal Housing carries our 2-year Fair Care Warranty, so that if the quality of materials or standard of workmanship is not what you expected, we can replace the product or refund your money (This does not include natural wear and tear or mal-treatment). After this period any faults will be considered on an individual basis in order to rectify any problem as we do want you to be completely happy with your purchase and our service.
If you need to reach us, please email us using the link on the home page, we normally respond within 24 hours (excl. bank holidays/weekends). Alternatively, you can call on 01300 345 229 (International +44 01300 345 229) or write to us at (Flyte so Fancy Ltd) Pulham Dorchester Dorset DT2 7DX United Kingdom
Flyte so Fancy Ltd (Framebow Animal Housing) does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
By giving us your email address you will automatically be added to our newsletter email list only. If you do not wish to subscribe to our email newsletter please either email firstname.lastname@example.org
or you can easily unsubscribe directly from the first newsletter.
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
This does not affect your rights to revoke your consents at any given time or your right to have access about your stored personal data and the right to correction, blocking and deletion of data by emailing email@example.com
This website collects user data through a web analysis tool (Google Analytics) using cookies that are able to be used to generate pseudonyms for user profiles. This is a traffic analysis tool only, no personal data is collected.Cookies
We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We may also share information about your use of our site with our trusted social media, advertising and analytics partners, including Facebook. Online behavioural advertising is safe and transparent. Advertisers don't know who you are because the information that is collected can't be used to identify you and is based on browsing activity to deliver advertising that reflects these interests. To manage the collection of this data visit www.youronlinechoices.com
to ensure your return rights are not infringed.
If you have an item that needs returning please email admin [at] framebow [dot] co [dot] uk to say you wish to return the item. You can call us on 01300 345229 to say you wish to return the goods but to ensure your rights are not infringed please also email us.
If you decide you no longer require the goods within 14 days of the day of receipt of the goods ('cooling off period'), we offer a full refund of original invoice including original delivery charges (excluding supplements) in accordance with EU Directive on Consumer Rights 2015 (Consumer Contracts Regulations 2015) i.e. return carriage costs are not refunded. We also exclude refund of carriage costs of pallet deliveries due to costs once the pallet has been despatched but all cases will be considered on an individual basis.
Please return the goods unused in the original packing and we will refund your payment card. You must return the goods to us within 14 days of informing us of your cancellation. Your refund will be paid within 14 days of receipt of the returned goods. For returned goods over the 14 day 'cooling off' period we reserve the right to charge a re-stocking charge of £10. Goods that have been used will not warrant a full refund but this will be considered on an individual basis. Return of the unwanted goods
can be either by courier or by post in which case we may arrange a collection or send a returns label if you wish. The cost of courier collection or post will be deducted from your refund. Postal costs will be in accordance with post office charges and courier collection will be a minimum of £5, this will be according to weight of the goods and therefore courier costs. You will be informed of these costs before your return.
If you are returning goods at your own costs then please just let us know when they have been despatched.
Please include your order number, name and address details with the returned item and a copy should be included in your package. If returning for exchange please make sure the goods are returned in new condition and in the original packaging. Thank you.For faulty or damaged goods:
Please notify us immediately by phone (01300 345229) or email if you find the goods damaged or faulty upon receipt and we will replace as soon as possible. You may call us about a damaged or faulty item but you should also email us to comply with our returns policy. We reserve the right to refuse returns that do not comply with our returns policy.
Framebow Animal Housing offer advice by telephone and in detail on the website and we ask that you consider this when making any purchase. If you purchase goods against that advice Framebow cannot be held liable if they are then found not to be suitable for your purposes e.g. lengths, heights, weights etc are given for every product where necessary.
Your rights to return goods are protected under the EU Directive on Consumer Rights (Consumer Contracts Regulations 2015) which can be found at http://www.hmso.gov.uk/consumer-contracts-information